Terms and Conditions & Privacy Policy

Terms and Conditions

Effective Date: 18 June 2025

Company Name: cruiseservices.co

Website: cruiseservices.co

Thank You for Choosing cruiseservices.co

Terms of Service Acknowledgement and Agreement

By accessing and using the cruiseservices.co platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service ("Terms"). Together with your Booking Confirmation, these Terms constitute a legally binding agreement between you and cruiseservices.co.

Please review these Terms carefully, as they govern your use of our services and define your rights and obligations as a user. If you do not agree to any part of these Terms, you must refrain from using the platform or proceeding with any travel bookings.

We reserve the right to amend these Terms at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the updated Terms. Accordingly, we advise you to review these Terms periodically and retain a copy for your records.

Definitions

For the purposes of these Terms of Service:

• "We," "us," and "our" refer to cruiseservices.co, the entity responsible for providing the services described in these Terms.
• "Our Service" refers to the full range of digital platforms operated by cruiseservices.co, including but not limited to our website(s), mobile application(s), and any associated online tools that enable users to browse, book, or manage travel-related services.
• "You" means any individual who accesses, browses, or uses our Service, or who makes a booking for travel services via our platform.
• "Cruise Services" refer to the travel offerings available through our platform that specifically relate to cruise travel. This includes, but is not limited to, cruise bookings, onboard amenities, excursions, travel packages, and any other services provided by cruise lines or third-party providers.
• "Cruise Line" means the third-party operator of the cruise ship, which may be an independent entity and is solely responsible for the performance of the cruise services.
• "Passenger" refers to any individual for whom a cruise booking is made, including the primary user and any additional travelers listed in the reservation.
• "Itinerary" means the detailed schedule of a cruise, including departure and arrival ports, dates, times, and any scheduled stops or excursions.
• "Shore Excursions" refer to optional activities or tours offered during port stops, which may be operated by the Cruise Line or independent third-party providers.
• "Cabin" refers to the onboard accommodation assigned to a passenger as part of their cruise booking.

1. Services Offered

At cruiseservices.co, our mission is to make cruise planning seamless, enjoyable, and stress-free. As your trusted online cruise travel agency, we are here to support you from the moment you begin dreaming of your voyage to the day you return home with memories to last a lifetime.

We offer a comprehensive range of cruise-related services tailored to every type of traveler from first-time cruisers to seasoned adventurers. Whether you're setting sail on a romantic escape, a family holiday, or a grand world voyage, we make it easy to find the right cruise experience for you.

Here's how we help bring your cruise dreams to life:

• Cruise Bookings: Explore and book from a wide selection of cruise lines, ships, and itineraries worldwide ranging from luxury ocean liners to river cruises and expedition journeys.
• Cabin Selection: Choose from a variety of cabin types, including inside cabins, ocean views, balconies, and suites, with transparent pricing and availability.
• Pre- and Post-Cruise Hotel Stays: Secure accommodations before or after your cruise in key port cities, with options for every budget and travel style.
• Shore Excursions: Add curated excursions at each port of call, including guided tours, cultural experiences, adventure activities, and more.
• Ground Transportation: Arrange seamless airport-to-port transfers, port shuttles, or private car services for smooth embarkation and disembarkation.
• Travel Insurance: Protect your trip with insurance options that cover cruise-specific needs like missed port departures, itinerary changes, medical emergencies at sea, and more.
• Personalized Cruise Recommendations: Get matched with cruise options based on your preferences, travel dates, destinations, and budget.
• Group Cruises & Events: Book private or group cruises for weddings, corporate retreats, reunions, or special-interest cruises with custom planning assistance.
• Tailored Cruise Packages: Combine your cruise with airfare, hotels, and excursions for a comprehensive holiday experience perfectly matched to your interests and schedule.
• Modifications and Support: Need to make a change? Our team can assist with cabin upgrades, guest changes, or itinerary adjustments as permitted by the cruise line.
• 24/7 Customer Assistance: Our support team is here around the clock to help with booking questions, pre-cruise preparation, onboard concerns, and post-cruise issues.
• Real-Time Alerts and Updates: Stay informed about your cruise status, boarding instructions, itinerary changes, and safety notices.

Cancellations, Modifications & Refunds

At cruiseservices.co, we understand that cruise plans can change. That's why we're committed to helping you manage cancellations, modifications, and refunds with ease.

Please note that eligibility for changes and refunds is subject to the terms and conditions of the cruise line or other service providers at the time of booking. These may vary based on:

• The cruise fare type or promotional offer selected
• The timing of the cancellation or change request
• The reason for the cancellation (e.g., medical emergencies, natural events, force majeure)

We strongly encourage you to carefully review the applicable cancellation and refund policies before confirming your cruise. Some bookings may include non-refundable deposits or penalties for late changes.

Please ensure that you read these Terms carefully, as they form the basis of your relationship with cruiseservices.co.

With cruiseservices.co, your cruise isn't just a trip. It's an unforgettable experience designed around comfort, convenience, and discovery. Let us handle the logistics so you can focus on enjoying the journey.

For more information or to speak with our cruise travel experts, please visit cruiseservices.co or contact our customer support team.

2. User Accountabilities

By accessing or using the cruise booking services provided by cruiseservices.co, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you and cruiseservices.co and govern all use of our platform, including cruise bookings, related transactions, and any interactions carried out through our cruise travel services.

If you do not agree with any part of these Terms, you must not use our platform or proceed with any cruise-related bookings or services.

Eligibility

Our cruise services are available exclusively to individuals who are 18 years of age or older. By using our platform, you confirm that you:

• Have reached the legal age of majority in your jurisdiction,
• Possess the legal capacity to understand and enter into a binding contract,
• Are not subject to any legal restrictions that would prevent you from booking or participating in cruise travel.

Please note that cruise lines may have additional age requirements or restrictions for certain voyages (e.g., solo travel under 21, infant travel policies), which you are responsible for reviewing prior to booking.

Accuracy of Information

We strive to provide accurate, timely, and relevant information to support your cruise planning. This includes cruise itineraries, pricing, cabin availability, onboard amenities, and shore excursions. However, as information is subject to change by cruise lines or third-party providers, we recommend that you verify key details before making final decisions.

You are responsible for ensuring that all personal and travel information entered during the booking process is complete and correct. Errors in guest names, passport numbers, or travel dates may lead to additional charges or denied boarding by cruise lines.

Account Security and Responsibility

When you create an account with cruiseservices.co to manage your cruise bookings, you are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any authentication information.

By using our platform, you agree to:

• Take all necessary measures to prevent unauthorized access to your account,
• Immediately notify us of any suspected security breaches, misuse, or unauthorized access,
• Accept full responsibility for any activity conducted under your account, whether or not it was performed by you.

cruiseservices.co is not liable for any loss or damage resulting from your failure to protect your account information or comply with these responsibilities.

Booking Confirmation

A cruise reservation made through cruiseservices.co is considered confirmed only when:

• Your full or partial payment (as applicable) has been successfully processed, and
• You have received a confirmation number or cruise ticket via email.

Until both conditions are met, your cruise booking remains provisional and may be modified or cancelled by the cruise line or service provider without prior notice or liability.

To ensure your cruise booking is secured and processed correctly:

• Carefully review and verify all guest details, travel dates, cabin selections, and payment information before submitting your reservation.
• Monitor your email inbox (and check your spam or junk folders) for your Booking Confirmation email, which will contain essential trip details, documentation requirements, and contact information for customer support.

Some cruise bookings may be eligible for flexible payment plans or deposits, depending on the cruise line's policy. These options will be clearly stated during the checkout process.

Additional Charges

While we aim to provide transparent pricing, please be aware that additional charges may apply to your cruise booking that are not always included in the initially displayed fare. These fees are typically imposed by the cruise line, port authorities, or other third-party providers and may include:

• Port fees and government taxes
• Gratuities and onboard service charges
• Resort or facility fees for pre-/post-cruise hotels
• Shore excursion costs (if selected during or after booking)
• Local city or tourism taxes in embarkation or disembarkation ports

These fees:

• Are usually determined by the cruise line, port authority, or service provider,
• May vary based on destination, itinerary, ship, or travel dates,
• Will typically be disclosed during the final booking steps or directly by the cruise operator in your confirmation.

We strongly recommend reviewing the full price breakdown and cruise line terms before completing your reservation to ensure you understand all potential charges.

Policy Changes

cruiseservices.co reserves the right to update or amend its booking and payment policies at any time to reflect changes in industry standards, cruise line requirements, or applicable laws.

Any updates will be communicated through our website and, where legally required, through direct notifications.

Your continued use of the cruiseservices.co platform following any such changes will signify your acceptance of the revised policies.

We encourage all users to review our terms and conditions periodically to stay informed about how these policies may affect future cruise bookings.

For more details or assistance with your cruise reservation, please visit cruiseservices.co or contact our customer support team, available 24/7 to help with your travel needs.

3. Changes and Cancellations

We understand that cruise travel plans can change due to a variety of reasons. If you need to modify or cancel an existing cruise reservation including changes to sailing dates, destinations, cabin selections, or guest details. Please contact our support team directly through our website at cruiseservices.co.

Our dedicated cruise support specialists are available to guide you through the process, offering clear information regarding cruise line policies, applicable change fees, and refund eligibility. We aim to make every adjustment as seamless and efficient as possible.

Cruise Line & Provider-Specific Policies

Each cruise line and affiliated service provider (e.g., pre/post-cruise hotel, transfer service, excursion operator) has its own policies regarding cancellations, rebookings, and modifications. These policies can vary based on:

• The cruise fare type or promotion selected (e.g., non-refundable vs. flexible fares)
• The timing of the change or cancellation request relative to the sailing date
• The reason for the request (e.g., voluntary change, medical emergency, or force majeure)

It is essential to review these specific policies prior to confirming your booking, as some reservations may be non-refundable or carry significant penalties if changed.

Changes and Fees

All changes and cancellations are subject to the terms of the original cruise line or provider. This means:

• Not all changes are permitted, especially for restricted fares or last-minute bookings.
• Penalties, fare differences, or upgrade costs may apply if changes are allowed.
• In cases of cancellation, a portion of your fare may be withheld as per the cruise line's refund schedule.

cruiseservices.co processes all requests in alignment with the cruise provider's policies, and we do not have authority to override these terms.

cruiseservices.co Service Fees

In addition to fees assessed by the cruise line or service provider, cruiseservices.co may apply a non-refundable administrative service fee for processing changes or cancellations. This fee:

• Is separate from provider charges,
• Varies based on the type and complexity of the modification,
• Will be disclosed during the change or cancellation process.

For a complete breakdown of any applicable fees, please refer to your booking confirmation or contact our customer support team.

Refunds

Where applicable, refunds are processed based on the cruise line's refund policy. Please note:

• Refunds may take up to 30 business days or longer, depending on the cruise line and the payment method used.
• cruiseservices.co facilitates the refund process but cannot guarantee or expedite timelines established by third-party providers.

For efficient processing, we recommend submitting:

• Your original booking confirmation
• Proof of payment
• Any relevant communications or change documentation

Exceptional Circumstances

In the event of unforeseen disruptions, such as:

• Medical emergencies
• Natural disasters
• Port closures or global crises
• Political unrest

Cruise lines may, at their sole discretion, offer waivers or exceptions that allow rebooking or cancellation without standard penalties.

Please note:

• These exceptions are not guaranteed and are determined by each provider's policies.
• Eligibility may depend on the timing of your booking, your sailing date, and the nature of the disruption.

If you are affected by such events, contact our support team as early as possible. We will work with the relevant cruise line or third-party provider on your behalf to explore available options and ensure your case is handled with care.

4. Travel Documents and Requirements

As a cruise traveler, you are solely responsible for ensuring that all required travel documentation is valid, complete, and compliant with the laws and regulations of all countries included in your itinerary before your cruise departure. This includes:

• Valid Passport: A valid passport is required for nearly all international cruises and must typically be valid for at least six months beyond the end of your cruise. Even for "closed-loop" cruises (which start and end at the same U.S. port), a passport is strongly recommended.
• Visas: You are responsible for obtaining any entry visas required for the countries your cruise ship visits or transits through. Visa policies may vary by nationality, port of call, and cruise line policy.
• Health & Entry Regulations: You must comply with all health and vaccination requirements, which may include proof of vaccinations (e.g., Yellow Fever, COVID-19), negative test results, or other medical documentation as mandated by the cruise line or port authorities.
• Travel Identification: Carry appropriate government-issued identification as required for check-in at the cruise terminal and for re-entry into your country of residence.
• Minors Traveling Alone or with One Parent: For children traveling with one parent, legal guardian, or without a parent, certain countries and cruise lines require notarized parental consent letters, custody documentation, or other legal forms. Please check these requirements well in advance.

Important Notice

Failure to provide the correct and valid documentation may result in:

• Denied boarding at the cruise terminal
• Refusal of entry at international ports
• Deportation or detainment
• Significant additional expenses, which will be your sole responsibility

cruiseservices.co assumes no responsibility for any disruptions, financial losses, or travel complications caused by incomplete, invalid, or missing travel documents.

5. Limitation of Liability

cruiseservices.co acts solely as an intermediary platform, enabling users to search, compare, and book cruise travel services provided by third-party vendors, such as cruise lines, hotels, excursion operators, and transfer services. While we are committed to facilitating a smooth booking experience, it is important to understand the limits of our responsibility.

By using our platform, you acknowledge and agree that:

• cruiseservices.co is not the cruise operator and does not control or guarantee the quality, safety, availability, or performance of services provided by cruise lines or any third-party vendors.
• We are not responsible for any actions, errors, omissions, breaches, or negligence on the part of the cruise line or its agents, nor for any guarantees, representations, or warranties made by them.
• We are not liable for any losses, damages, personal injury, illness, delays, missed ports, or cancellations resulting from the actions or inactions of cruise lines or other service providers.

Force Majeure and Extraordinary Events

You acknowledge that certain events beyond anyone's control such as:

• Natural disasters (e.g., hurricanes, tsunamis)
• Acts of war or terrorism
• Epidemics, pandemics, or public health emergencies
• Political instability or port closures

...may significantly disrupt or alter your cruise travel plans.

In such cases, cruise lines and service providers may enforce Force Majeure clauses, which could lead to itinerary changes, denied embarkation, delayed sailings, or complete trip cancellations without compensation. cruiseservices.co has no control over these decisions and assumes no liability for any resulting costs or inconveniences.

Risk Acknowledgment and Protection

By booking through cruiseservices.co, you agree that:

• We are not liable for any direct, indirect, incidental, or consequential losses arising from delays, cancellations, or issues caused by third-party providers or uncontrollable events.
• Your recourse and refund eligibility in such situations lie with the individual cruise line or provider, according to their stated terms and policies.

We strongly recommend that you:

• Carefully review the terms and cancellation policies of each provider before finalizing your cruise booking
• Consider purchasing comprehensive travel insurance that includes cruise-specific coverage (e.g., missed port protection, trip interruption, medical evacuation at sea)

6. Privacy Policy

By using cruiseservices.co's services, you acknowledge that you have read, understood, and agree to the terms outlined in our Privacy Policy. This policy explains how we collect, use, and safeguard your personal information when you interact with our platform.

We are deeply committed to protecting your privacy and upholding the highest standards of data security. To achieve this, we employ comprehensive technical, administrative, and organizational measures designed to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Our data handling practices fully comply with all relevant privacy laws and regulations, reflecting our ongoing commitment to:

• Ensuring the confidentiality and integrity of your personal information,
• Using your data responsibly and transparently,
• Respecting your privacy rights and preferences throughout your experience with cruiseservices.co.

For detailed information on the types of data we collect, how we use it, your rights, and how to contact us with privacy concerns, please refer to the full Privacy Policy available on our website.

7. Ownership of Website Content

All content displayed on cruiseservices.co including but not limited to logos, text, images, graphics, designs, videos, and other materials related to cruise services is the exclusive property of cruiseservices.co and its licensors. These materials are protected under intellectual property laws, including copyright, trademark, and other applicable regulations.

Any unauthorized use, reproduction, modification, or distribution of our website content without prior written permission from cruiseservices.co is strictly prohibited.

All rights not expressly granted to users through the use of our platform are expressly reserved by cruiseservices.co and its licensors.

8. Amendment of Terms

cruiseservices.co reserves the right to modify, update, or amend these Terms and Conditions at any time, at our sole discretion and without prior notice. These changes may include, but are not limited to, updates to our cruise offerings, pricing, policies, or passenger responsibilities.

By continuing to use our website and services after such changes are made, you acknowledge that you have read, understood, and agreed to the revised Terms and Conditions. We encourage you to review this page regularly to stay informed of any updates.

If you do not agree with the updated Terms, please discontinue use of our platform and services immediately.

9. Governing Law and Exclusive Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of USA, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to this Agreement, including its validity, interpretation, performance, enforcement, or termination.

Both parties hereby irrevocably submit to the personal jurisdiction of these courts and waive any objections based on venue, inconvenient forum, or lack of personal jurisdiction.

10. User Responsibilities

By using cruiseservices.co's services, you agree to uphold the following responsibilities to help maintain a secure, lawful, and smooth platform experience for all users:

Accurate Information:

You agree to provide truthful, accurate, and complete information when registering, booking cruises, and interacting with our platform. Providing false or misleading information may impact your booking, restrict access to services, or result in cancellation without prior notice.

Account Security:

You are solely responsible for keeping your account credentials (username and password) confidential. Do not share your login details or allow unauthorized access. Any activity conducted through your account will be considered authorized by you.

Lawful Use:

You agree to use our services only for lawful purposes and comply with all applicable laws, regulations, and third-party rights. Prohibited actions include, but are not limited to:

• Participating in or facilitating illegal activities
• Infringing on intellectual property rights
• Transmitting harmful, abusive, defamatory, or offensive content
• Engaging in any behavior that disrupts or harms other users or our service providers

By following these responsibilities, you help create a safe, respectful, and reliable travel planning environment for everyone.

11. Contact Us

If you have any questions, concerns, or need assistance regarding these Terms and Conditions or any part of your experience with cruiseservices.co, our dedicated support team is here to help.

• Email: info@cruiseservices.co
• Phone: +1 (877) 456-2077
• Address: PO box Birmingham Rd, Birmingham, NJ

We strive to respond to all inquiries promptly and ensure your experience with cruiseservices.co is smooth, enjoyable, and stress-free.