Join Our Cruise Club & Earn Points for Free Trips!
Last updated: 18 June 2025
Appreciate your purchase at cruiseservices.co.
At cruiseservices.co, we understand that travel plans can change. Whether due to personal circumstances or unforeseen events, we aim to make the cancellation process as clear and fair as possible. This policy outlines the conditions under which you may cancel your cruise booking and any applicable fees or refunds.
Cancellation fees are determined based on the number of days prior to the scheduled cruise departure date. The following schedule applies unless otherwise stated at the time of booking:
| Time Before Departure | Cancellation Fee |
|---|---|
| 90 days or more | No cancellation fee (full refund) |
| 60-89 days | 10% of total fare |
| 30-59 days | 25% of total fare |
| 15-29 days | 50% of total fare |
| 0-14 days | 100% of total fare (no refund) |
Note: Booking fees, service charges, and third-party processing fees are non-refundable.
Certain fares, special promotions, limited-time offers, and discounted packages available through cruiseservices.co may be explicitly designated as non-refundable at the time of booking. These bookings are often offered at a lower price in exchange for more restrictive terms and conditions.
If your booking falls under a non-refundable fare, please note the following:
Non-refundable status will be clearly disclosed during the booking process and in your confirmation email. By proceeding with payment, you acknowledge and accept the non-refundable terms of the fare selected.
The only exceptions to this rule apply if:
In such cases, you will be eligible for a full refund or the option to rebook at no additional cost.
If your booking includes a cruise operated by a third-party cruise line or service provider, please be aware that the cancellation policies and refund terms of the respective third-party will also apply to your reservation. These policies may vary between providers and can include specific deadlines, fees, or non-refundable conditions.
While cruiseservices.co is committed to assisting you throughout the cancellation process by acting as your liaison, the ultimate authority on cancellations, refunds, and any associated fees lies with the third-party cruise line or service provider.
Our role includes:
Please note that processing times and outcomes may vary based on the third party's internal procedures. cruiseservices.co cannot override the policies set forth by these providers but will make every effort to advocate on your behalf.
For detailed information on the specific cancellation terms related to your booking, you may also consult the cruise line's official website or contact our customer support team.
Understanding the difference between voluntary and involuntary cancellations is important for managing your booking and refund expectations.
These are cancellations initiated by you, the customer, for any reason, including personal circumstances or change of plans.
These cancellations occur when cruiseservices.co or the cruise line cancels your sailing or travel arrangements due to reasons beyond your control, such as:
In the event of an involuntary cancellation, you will be entitled to a full refund of the amount paid or offered an alternative travel arrangement at no additional cost.
cruiseservices.co will communicate promptly and assist you in choosing the best available options to minimize disruption to your travel plans.
At cruiseservices.co, your peace of mind and protection during your travel journey are important to us. We strongly recommend that all travelers purchase comprehensive travel insurance at the time of booking.
Travel insurance can offer valuable coverage for a variety of unforeseen circumstances, including but not limited to:
By securing travel insurance, you can mitigate financial risks associated with unexpected changes to your travel plans and gain access to assistance services when needed.
Please note that travel insurance policies and coverage options vary widely. We encourage you to carefully review the terms, conditions, and exclusions of any policy you consider and select coverage that best suits your individual needs.
cruiseservices.co does not provide travel insurance but is happy to recommend reputable providers upon request. Purchasing insurance is your responsibility and is separate from your cruise booking.
To ensure the timely and accurate processing of refund requests, cruiseservices.co and its service partners may require specific supporting documentation. These documents help verify your identity, validate your claim, and comply with the policies of third-party cruise lines or service providers.
We strongly advise that you submit all requested documents as soon as possible after initiating your refund request. Prompt submission helps avoid unnecessary delays and allows us to work effectively with cruise lines and service providers on your behalf.
Please ensure all submitted documentation is accurate and legible. If additional clarification is needed, our support team will contact you directly.
If you need assistance preparing your documentation, feel free to reach out to us at info@cruiseservices.co.
cruiseservices.co reserves the right to amend, update, or modify this Cancellation Policy at any time, without prior notice. These updates may be made to reflect changes in our services, cruise line partner agreements, legal requirements, or customer feedback.
We strongly encourage all users to review the most current version of this policy on our website prior to making, modifying, or cancelling a booking. By continuing to use our platform or services after any changes have been published, you acknowledge and agree to the revised terms.
For questions about how updates may affect your current or upcoming travel plans, please contact our support team at info@cruiseservices.co.
If you have any questions, our Support team is available 24/7 to help.