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Last updated: 18 June 2025
Thank you for choosing cruiseservices.co. We appreciate your trust and are committed to ensuring your satisfaction with every cruise booking and related service.
If your experience falls short of expectations, we encourage you to review our Return and Refund Policy for clear guidance on how to request support, cancel services, or seek a refund. Our aim is to make the process transparent, fair, and as hassle-free as possible.
For full terms and conditions, please refer to the complete policy available on our website, or reach out to our customer support team for assistance.
The following terms apply to all bookings and purchases made through cruiseservices.co.
Terms used in this policy that are capitalized have specific meanings outlined below. These definitions apply consistently throughout this document, whether the terms appear in singular or plural form.
Refunds may be available under the following circumstances:
The following items are typically non-refundable:
Once your refund request has been reviewed and approved by cruiseservices.co, we will initiate the refund process to the original method of payment used at the time of booking. This process typically takes between 7 to 14 business days, depending on the complexity of the transaction and the volume of refund requests being handled at that time.
Please note that once the refund has been issued on our end, the actual time it takes for the refunded amount to appear in your account may vary. This delay is often due to standard processing times required by your bank, credit card provider, or payment gateway. Factors such as weekends, public holidays, and specific financial institution policies can also impact how quickly the funds are made available to you.
If you have not received your refund after 14 business days from the date of approval, we recommend that you first contact your bank or card provider to check the status of the transaction. If they are unable to assist, feel free to contact our customer support team for further help in tracking or resolving the issue.
cruiseservices.co is committed to ensuring that all eligible refunds are processed promptly and securely, and we appreciate your patience and understanding during the processing period.
Partial refunds may be issued in cases such as:
Each request is assessed individually and subject to the policies of the cruise line and service partners.
In order to process your refund request efficiently and in accordance with industry and partner guidelines, cruiseservices.co along with our affiliated cruise lines and service providers may require specific documentation to verify your identity and validate the nature of your claim.
Please be prepared to submit the following documents (as applicable) to support your request:
Providing complete and accurate documentation is essential for us to process your request in a timely manner. Incomplete or missing documents may result in processing delays or denial of the refund.
We recommend submitting all required materials promptly upon request to avoid unnecessary delays and ensure a smooth resolution process.
At cruiseservices.co, we aim to make the refund process as simple and transparent as possible. If you believe you are eligible for a full or partial refund based on our cancellation or refund policies, please follow the steps below to initiate your request:
You can submit your refund request by reaching out to us through one of the following methods:
To help us review your request efficiently, please provide the following details in your initial communication:
Incomplete information may result in delays, so we encourage you to include as much detail as possible in your request.
Once we receive your request, our customer service team will:
Most refund decisions are made within 7 to 14 business days. If your request is approved, your refund will be issued to the original method of payment. You'll receive an email confirmation once the transaction is processed.
If additional documentation or verification is needed, we will contact you promptly to avoid unnecessary delays.
cruiseservices.co partners with a variety of leading cruise lines to offer you a wide range of travel options. In cases where your booking was made through or includes services provided by a third-party cruise operator, the refund terms and conditions of that specific cruise line will apply.
While cruiseservices.co will serve as your point of contact and assist in facilitating communication, the final decision regarding eligibility and amount of the refund rests with the cruise line. This includes but is not limited to:
We are committed to advocating on your behalf and will guide you through the process, including helping you gather necessary documentation and submitting your request to the appropriate partner.
Please note that processing times may vary depending on the cruise line's internal policies, procedures, and volume of requests. cruiseservices.co will keep you informed of any updates and support you throughout the process.
For specific cruise line refund terms, you may also refer to their individual policies, which are often linked at the time of booking or available through our customer support team.
At cruiseservices.co, we strive to handle all refund and cancellation requests fairly, transparently, and in accordance with our policies and those of our cruise line partners. However, if you believe that a refund decision was made in error or does not reflect your specific circumstances, you have the right to appeal the outcome.
If you wish to dispute a refund decision, please submit a written appeal within 10 business days of receiving our original decision. Appeals must be sent to:
In your appeal, please include the following:
Once your appeal is received:
Please note that all appeal decisions are final, unless otherwise stated or a cruise line partner's policy allows for further escalation.
cruiseservices.co is committed to fairness and transparency, and we appreciate your cooperation and understanding throughout the appeals process.
cruiseservices.co reserves the right to amend, modify, or update this Return and Refund Policy at any time, without prior notice, in order to reflect changes in our services, business practices, legal or regulatory requirements, or customer feedback.
All updates will be posted on this page and will become effective immediately upon publication unless otherwise stated. We encourage you to review this policy periodically to stay informed about any revisions that may affect your rights or obligations.
Your continued use of cruiseservices.co website and services following any modifications to this policy will be considered as your acceptance of the revised terms. If you do not agree with the changes, you are advised to discontinue use of our platform and contact our customer support team for clarification or account assistance.
The most current version of this policy will always be accessible on our website at www.cruiseservices.co, and the effective date will be noted at the top of the page.
If you have any questions, concerns, or require further clarification regarding our Return and Refund Policy, the cruiseservices.co Support Team is here to help. We are committed to providing you with clear, timely, and courteous assistance to ensure that your travel experience with us remains smooth and stress-free.
Our support team is available 24/7 to respond to inquiries related to cancellations, refund requests, documentation, or any aspect of your booking.
You can reach us through the following channels:
We strive to respond to all emails within 1-2 business days and handle urgent matters as quickly as possible. Your satisfaction and peace of mind are our top priorities.